Vogue-U Potion - A Guide on All You Need To Know About Universal Studios Singapore (USS)

May Peace Be With You....

OK since the most talked about attractions, Universal Studios Singapore (USS) was officially opened to public on 18/03/2010, Mak Pah received infos on details regarding USS for visitors which is quite useful to all. It's quite a long list, so here goes.....

Hours of operation

Weekdays: 9:00 hrs – 18:00 hrs
Weekends: 9:00 hrs- 21:00 hrs


Handicapped facilities

A complimentary guide for guests with disabilities is available at Guest Services. The guide explains boarding procedures and specific information relating to each attraction.


Ride restrictions

For safety purposes, there are height, weight, and/or health restrictions at various attractions.



Lights, Camera, Action (New York):
Height Restrictions: Children under 122 cm must be accompanied by a supervising adult.


Accelerator (Sci- Fi City):
Height Restrictions: Children under 122 cm must be accompanied by a supervising adult. Hand-held infants are not permitted.


Battlestar Galactica (Sci-Fi City):
Height Restrictions: Guests under 125cm may not ride.
Weight Restrictions: Weight restrictions may apply. (Please refer to our park guide map for details).



Revenge of the Mummy (Ancient Egypt):
Height Restrictions: Guests under 122cm may not ride.
Weight Restrictions:Weight restrictions may apply. (Please refer to our park guide map for details).

Treasure Hunters (Ancient Egypt):
Height Restrictions: Children under 122cm must be accompanied by a supervising adult. Hand-held infants are not permitted.

Jurassic Park Rapids Adventure (The Lost World):
Height Restrictions: Guests under 107cm may not ride. Children between 107cm and 122cm must be accompanied by supervising companion.


Dino Soarin’ (The Lost World):
Height Restrictions: Children under 122cm must be accompanied by a supervising adult. No hand-held infants.
Weight Restrictions: Weight restrictions may apply. (Please refer to our park guide map for details).


Amber Rock Climb (The Lost World):
Weight Restrictions: Guests must weigh between 34kg and 310kg in order to climb.
*Please note that extra charges apply for this attraction.


Canopy Flyer (The Lost World):
Height Restrictions: Guests under 92cm may not ride. Children between 92cm and 122cm must be accompanied by a supervising adult. Hand-held infants are not permitted.
Weight Restrictions: Weight restrictions may apply. (Please refer to our park guide map for details).


Magic Potion Spin (Far Far Away):

Height Restrictions: Children under 122cm must have a supervising adult near attraction. Hand-held infants are not permitted.
Weight Restrictions: Weight restrictions may apply. (Please refer to our park guide map for details).


Enchanted Airways (Far Far Away):
Height Restrictions: Guests under 92cm may not ride. Children between 92cm and 122cm must be accompanied by a supervising adults. No hand-held infants..
Weight Restrictions: Weight restrictions may apply. (Please refer to our park guide map for details).


King Julien’s Party-Go-Round: (Madagascar):
Height Restrictions: Children under 122cm must be accompanied by a supervising adult.
Weight Restrictions: Weight restrictions may apply. (Please refer to our park guide map for details).


Madagascar: A Crate Adventure (Madagascar):
Height Restrictions: Guests under 107cm may not ride. Children between 107cm and 122cm must be accompanied by a supervising adult.


Help for the Hearing-impaired

They will offer open captioning (captioning is always on) in:
• The Lights, Camera, Action preshow
• The Shrek 4D Adventure preshow



They will offer closed captioning (captioning available when requested) in:
• The Shrek 4D Adventure main theatre


They will offer assistive listening (broadcast amplified audio) in:
• Pantages Hollywood Theatre
• Lights, Camera, Action (preshow and main show)
• WaterWorld Stunt Show
• Shrek 4D Adventure (preshow and main theatre)
• Donkey: LIVE! (preshow and main theatre)



All safety information will be posted clearly in both English and Mandarin.

Queue entertainment videos (where applicable) will be captioned in English.

Safety videos (where applicable) will be captioned in both English and Mandarin.

Detailed information on all attractions will also be written in the park’s Rider’s Guide for Rider Safety and Guests with Disabilities – which will be available at Guest Services at the front of the park.



Directions

For directions on how to get to Universal Studios Singapore, please refer to Resorts World’s “How to Get Here” map.

Contact: For enquires regarding Universal Studios Singapore, please contact the following:


Guest Services:
Address:
Universal Studios Singapore
8 Sentosa Gateway,
Sentosa Island,
Singapore


Email: enquiries@rwsentosa.com


Contact number:+65 6577 8888

Sales Packages Main Number: + 65 6577 8888

Hotel Reservations Main Number: +65 6577 8899

Lost and Found Contact number: +65 6577 8888




Seasonal Dates:

There are certain black-out dates at Universal Studios. More details will be offered soon.




Tickets



One Day Pass

Enjoy all the attractions at Universal Studios Singapore for the entire day (except for Amber Rock Climb)


NOTE:
Valid for one guest admission ONLY
This ticket is non-transferable and non-refundable
Ticket price is inclusive of all government taxes.
Kindly ensure that you have a valid printer to print the Print @ Home Tickets
Do note that printing of the Print @ Home Tickets on Dot Matrix printer is not advisable


Two Day Pass

Enjoy all the attractions at Universal Studios Singapore over two consecutive days (except for Amber Rock Climb)

NOTE:
Valid for one guest admission ONLY
This ticket is non-transferable and non-refundable
Ticket price is inclusive of all government taxes.
Kindly ensure that you have a valid printer to print the Print @ Home Tickets
Do note that printing of the Print @ Home Tickets on Dot Matrix printer is not advisable

Annual Pass

Relive the thrills and spills with your family and loved ones all year round and enjoy ultimate Annual Pass privileges! Make Universal Studios Singapore™ your personal playground with priority access to the latest attractions, special previews, exclusive discounts on accommodations, merchandise, dining and much more!

2 types of passes to choose from:

Fun Pass
Enjoy unlimited admission for 312 days (Most weekdays and weekends)

Universal Studios Singapore lanyard with 2 pins.
S$25 Resorts World Sentosa gift voucher.
5% discount off selected F&B outlets at Universal Studios Singapore and Resorts World Sentosa.
5% discount off selected retail outlets at Universal Studios Singapore and Resorts World Store and Resorts World Gift Shop.
Receive our monthly E-bulletin on the latest happenings in Resorts World Sentosa and Universal Studios Singapore.
10% early bird discount for Universal Studios Singapore events.
Sneak previews of new rides and attractions.
Entitled to a maximum of FIVE Universal Studios Singapore day passes at 10% discount for your accompanying guests during your birthday month.

Superstar Pass
Enjoy unlimited admission with no black-out dates for 365 days
Universal Studios Singapore lanyard with 4 pins
S$100 Resorts World Sentosa gift voucher
5% discount off selected F&B outlets at Universal Studios Singapore and Resorts World Sentosa
5% discount off selected retail outlets at Universal Studios Singapore and Resorts World Store and Resorts World Gift Shop
Receive our monthly E-bulletin on the latest happenings in Resorts World Sentosa and Universal Studios Singapore
10% early bird discount for Universal Studios Singapore events
Sneak previews of new rides and attractions
Entitled to a maximum of FIVE Universal Studios Singapore day passes at 10% discount for your accompanying guests during your birthday month
One complimentary pass to Halloween Horror Nights™
30% off the rack rate of the Resorts World Sentosa VIP Tour
Enjoy unlimited climbs at the Amber Rock Climb™ which is an attraction in The Lost World™
Enjoy complimentary Universal Express access to all the attractions in Universal Studios Singapore
Reservation made for a Deluxe Room in Festive Hotel™ and Hotel Michael™ will enjoy a complimentary upgrade to the Deluxe Family Room and the Club Deluxe Room respectively


Benefits
Each Annual Passholder may enjoy different benefits from time to time throughout the year
To enjoy the benefits, simply present your Annual Pass and personal identification at the time of redemption

NOTE:
Valid for one guest admission ONLY
This pass is non-transferable and non-refundable
The Annual Pass price is determined by the age of the Guest at the time the Pass is processed
Ticket price is inclusive of all government taxes

Universal Express™

Universal Express allows you to bypass the regular at participating attractions at Universal Studios Singapore.
Universal Express access is a separate line with a shorter wait line at each valid attraction.
Valid for use only one (1) time at each participating attraction.
Universal Express pass is not valid for admission to the theme park.

Pantages Hollywood Theater™

Lights, Camera, Action!™ Hosted by Steven Spielberg

Battlestar Galactica™ CYLON

Battlestar Galactica™ HUMAN

Accelerator™

Revenge of the Mummy™

Treasure Hunters™

Jurassic Park Rapids Adventure™

Canopy Flyer™

Dino-Soarin’™

WaterWorld™

Shrek 4-D Adventure™

Donkey LIVE™

Enchanted Airways™

King Julien’s Beach Party-Go-Round™

Off Peak: Valid for Weekdays ONLY
Peak: Valid for Weekdays on School Holidays
Super Peak: Valid for Weekends and Black-Out Dates

NOTE:
This pass is non-transferable and non- refundable.
There are only a limited number of passes available for sale for each date and are subject to availability.
Participating attractions are subject to availability.
Price is inclusive of all government taxes.
Kindly ensure that you have a valid printer to print the Print @ Home Tickets.
Do note that printing of the Print @ Home Tickets on Dot Matrix printer is not advisable.Upgrade

Upgrade your Admission Ticket
Want to spend another day at the Park or have unlimited access to the park for the entire year?
Simply pay the difference and upgrade your 1-Day Ticket to a 2-Day Ticket or to either of the 2 Annual Passes.
Proceed to our Guest Services Window located at the main entrance to upgrade your ticket prior to entering the Park if the following scenarios apply:

If you already have your unused, valid ticket in hand.

If you have purchased your ticket online and it is before expiration date.

If you would like to upgrade your one-day ticket during your visit, please visit our Guest Services located along Hollywood Boulevard™ prior to exiting the Park.

If you would like to upgrade your unexpired Fun Pass, please visit our Guest Services or the Annual Pass Processing located along Hollywood Boulevard™. The expiry date of the upgraded Annual Pass will be the same as the date printed on the original Annual Pass.

NOTE:
Upgrades cannot be made on days of high attendance (including days when high attendance is projected)
Some types of tickets are not eligible for upgrades
Ticket can only be upgraded on the same day or before the ticket expires
Annual Pass issued upon upgrade will be valid for one year starting from the date when the original ticket was first used
To upgrade your ticket, simply approach our Guest Services located along Hollywood Boulevard™ before exiting the park

F & B Listing

Hollywood

Celebrity Cafe & Bakery™

Munch on freshly-made sandwiches, puff pastry pies and classic desserts as you mingle with our celeb characters like Marilyn Monroe.

Hollywood China Bistro

Feast on traditional Cantonese cuisine in this modern art-deco restaurant straight out of a Hollywood movie set.

Mel’s Drive-in

Rock-n-roll at this '50s drive-in restaurant as you feast on yummy Burgers and Fries, Chicken Sandwiches, Chicken Fingers and Frosty Milk Shakes while grooving to the oldies on the jukebox.

New York

KT’s Grill

Sink your teeth into authentic New York cuisine, like grill entrees, sandwiches, soups and salads, right here in this 1940’s New York dinner house, which features a fresh oyster bar too.

Loui’s NY Pizza Parlor™

Choose from a wide variety of traditional Italian pizzas, as well as some local Singapore favorites, including Hawaiian pizza, tandoori chicken pizza, vegetarian pizza and more.

Ancient Egypt

Oasis Spice Cafe™

The best of Mediterranean, Indian and Malay cuisines are served buffet-styled in this Egyptian setting.

The Lost World

Discovery Food Court™

Savour Singapore’s best selection of laksa, chicken rice and other local delights here, the building that was featured in the original Jurassic Park movie. Beware of ferocious dinosuars!

Fossil Fuels™

Get an energy boost here as light snacks and quick bites are served here, or quench your thirst by sipping on our refreshing frozen drinks.

Far Far Away

Goldilocks™

Chomp on the crispiest fried chicken and fish and chips here, together with tasty sides like freshly-mashed potatoes soaked in delicious gravy, alongside coleslaw and French fries.

Friar’s™

Friar’s offers fast yet delicious food on the go, where you can select from a variety of wraps including Thai peanut chicken, tandoori chicken, turkey and more.

Fairy Godmother's Juice Bar

Thirsty guests can get rejuvenated as healthy, freshly-made fruit juices are served here.

Madagascar

Casa Del Wild™

Marty the Zebra fronts Casa Del Wild, which serves a variety of lip-smacking South East Asian specialties, such as nasi padang, pad thai, chicken rice and Asian rotisserie chicken.

Gloria’s Snack Shack™

Join Gloria the hippo at her favorite watering hole, which offers Japanese-inspired quick bites like yakitori and rice bowls, and invigorating thirst-quenchers.

Shopping - Retail Listing

Get your hands on quirky souvenirs, movie memorabilia at shops dotted all around the theme park.

Hollywood

Universal Studios Store

The main store of the entire park offers the largest variety of merchandise from all seven zones.

The Dark Room™

Guests can get their photographic supplies from The Dark Room which stocks cameras, lenses, film and a wide variety of electronic products.

Star Characters™

Exclusive merchandise of DreamWorks Animation characters, along with creative products and keepsakes can be found here.

Silver Screen Collectibles™

Get novel collectibles of celebrities straight from the Hollywood Walk of Fame at the store that shouts glamour.

Superstar Candies™

It’s time for sugar rush as guests get to pick and choose from a dazzling array of sweets and treats, with saccharine star appeal.

The Brown Derby™

This is the store that sells all kinds of funny, crazy, silly hats and accessories for the young and young at heart.

Sci Fi City

Galactica PX

Bring home a piece of the future from this futuristic store featuring Battlestar Galactica collectible merchandise and other Sci-Fi favourites!

The Lost World

Jurassic Outfitters™ T

There’s something for everyone at this store including themed hats, shorts, photo-frames and lots more.

The Dino-Store™

Calling all prehistoric fans, here’s a dino-mite store full of innovative Jurassic Park souvenirs to be discovered.

Far Far Away

Fairy Godmother’s Potion Shop™

Guest can purchase a full range of merchandise from the Shrek fanchise here.

Ancient Egypt

Carter’s Curiosities™

For the aspiring archaeologists, grab replicas of historical artifacts or fossils discovered from ancient Egyptian ruins here.

Madagascar

Penguin Mercantile™

This is an open-air store composed of shipping crates, with plush hats, key fobs, T-shirts and other assorted keepsakes inspired by the many characters of Madagascar.

General FAQs for Universal Studios Singapore?

How and where can I buy Universal Studios Singapore tickets?

You may do so online at http://www.rwsentosa.com/, via the Resorts World Sentosa Call Centre (+65 6577 8899), or on-site at a Universal Studios ticket booth. Please take note of peak period and blackout dates when purchasing your tickets. Click here for our seasonal chart.

Can I buy tickets on the same day that I wish to visit the park?

We regret that same day tickets are not available for sale during the soft opening weeks. To avoid disappointment, we encourage visitors to purchase theme park tickets in advance.

Will tickets sold online be cheaper than those sold on-site at the theme park sales counter?

Although online tickets are the same price, the print-at-home function allows immediate access into the park without needing to stop at a ticket counter.

How long will this soft opening period last?

The soft opening period allows our team members to make technical and creative adjustments in the park to improve the customer (“Guest”) experience. The park soft opening phase will end when we are satisfied that the park is ready.

Are there Stay-and-Play packages which include hotel stays and Universal Studios Singapore tickets?

Yes there are. Visit http://www.rwsentosa.com/ or check with your local travel agents for the latest promotions and packages to suit your holiday needs.

I am staying at one of the hotels at Resorts World, how do I purchase Universal Studios tickets? (This applies only from 10 March 2010 onwards)

Same day tickets are not available for sale during the soft opening weeks. Guests are encouraged to purchase tickets before arrival at the hotels via the website or the reservations hotline at +65 6577 8899 to avoid disappointment. If the guests have already arrived at the hotel and have not bought tickets yet, they can do so by physically going to the ticket booths outside the theme park to purchase tickets at least a day before the intended day of visit, or call the reservations hotline to book the tickets. Guests who need help can approach their concierges.

Are hotel guests guaranteed tickets to the Park?

There will be tickets for hotel guests on a first-come-first-served basis during this soft opening period, but as tickets are limited, we encourage guests to book their tickets when they make their room reservations.

Do I have to pay extra to visit the attractions in the Universal Studios Singapore?

Once inside Universal Studios, all attractions are included in your admission, except the Amber Rock Climb, which costs an additional $10 per climb. You may also wish to purchase Universal Express, for $30-68 (depending on the type of day- refer to our seasonal chart) at any ticket window or Guest Services location, which eases your queue frustration at the various attractions.

Why must I pay for the Amber Rock Climb?

The experience of rock climbing is an added-value experience to a guest day. Rock climbing walls are not a typical theme park offering, and due to the nature of the experience, the capacity is low and there are a very limited number of people who will be able to participate.

What are the preferred modes of payment?

For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS.

Are tickets transferable?

Prior to their first use, all tickets are transferrable. After their first use, tickets are not transferrable and must be used by the same person on all days.

Are tickets refundable?

We regret that tickets sold are non-refundable.

I lost my ticket(s)/ I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

If you purchased your ticket online or via the Resorts World Call Center, please visit the Guest Services windows so that your unused ticket can be reprinted. Unfortunately, if your ticket was purchased on-site, it is not available to be reprinted. If a lost ticket has been used already, it cannot be reprinted.

Can I leave and re-enter the theme park?

Park admission is valid for an entire day. If you need to leave the park, please get a handstamp at the exit. A valid handstamp and ticket are required for re-entry. Some special events and shows may require a separate ticket.

I am unable to make it to the theme park and have decided to visit it another day. Will I be able to do so?

Please visit the Guest Services windows just outside the main entrance to Universal Studios to discuss your situation.

What should I wear to the Park?

For the best experience, you are advised to wear comfortable clothes and shoes. You may wish to bring along a spare set of clothes, as certain attractions may get you wet. Lockers are available to store any spare clothes, for a fee.

In the Park

What are the operating hours for Universal Studios Singapore?

Park operating hours vary based on the time of year and day of week. Please check our website for details on your chosen day to visit.

Will the park be closed during heavy downpours or thunderstorms?

Although there are many sheltered areas within Universal Studios, there are areas exposed to weather. In the event of severe weather, selected attractions may close temporarily.

Will I be able to get a refund on my ticket(s) should the Park be closed in the case of bad weather?

Universal Studios does not close based on weather conditions, therefore, tickets are non-refundable.

Will I be able to bring in food and drinks into the Park?

We offer a variety of fresh and delicious food for our guests to enjoy at our restaurants and concession stands throughout the Park. However, we do understand that guests may need to bring in food bought from outside the Park. Please note the following guidelines:

Acceptable items:

Bottled water

Small snacks that do not require heating

Any food required for medical purposes and medically–indicated nutritional supplements

Any food required for special dietary needs

Baby food/baby formula

Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep (216mm x 152mm x 152mm)

Prohibited items:

Picnic lunches

Food that requires heating or refrigeration

Alcohol

Hard-sided coolers and glass containers

Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep

Coolers, suitcases, and bags with wheels

Please be advised that all bags and personal items are subject to inspection.

What are the preferred modes of payment within the Park?

Cash, NETS, major credit and debit cards are acceptable. There are available cash points for withdrawals on-site as well. For assistance, consult a park guide map, or ask any Team Member.

Are there any ATMs nearby?

ATMs are located outside the Studio near the lockers, as well as inside the Studio adjacent to the Dino Store by Jurassic Park. Please refer to the Studio Guide, or ask any Team Member, for more information.

What should I do if I feel unwell?

Health Services is available in Universal Studios, and if you are feeling unwell, you are encouraged to approach any Team Member for assistance.

What should I do if I realized I lost something?

Please inquire about it with Team Members at the locations where you may have left it. You can also visit Lost and Found (located in Guest Services), or ask any Team Member for assistance.

Are there age, height or weight restrictions for the attractions in the theme park?

For safety purposes, there are height, weight, and/or health restrictions for various attractions. Please check a park guide map for more information.

Are there facilities for the handicapped in the Park?

A complimentary guide for guests with disabilities is available at Guest Services. This guide explains boarding procedures and specific information relating to each attraction.

Are there shower facilities in the Park?

There are no shower facilities within the park.

Will there be baby prams provided in the Park?

Rentals are available at $10 per single stroller, or $15 per double stroller. Purchases can be made at any ticket window, or at the Rentals location (to the right upon park entry).

Are there nursing rooms within the Park?

There is a nursing area available within the Baby Care Centre in Guest Services.

F & B

Are there Halal-certified restaurants within the Park?

Yes. There are in fact, several. These restaurants are Mel’s Drive-In, Friar’s, Goldilocks, Celebrity Cafe & Bakery, Oasis Spice Cafe and Gloria’s Snack Shack.

Are there vegetarian options available in the Park?

Yes. All our outlets will be offering a vegetarian choice and/or a healthy choice, including kids’ meals.

Is it possible for parties and conventions to be held within Universal Studios Singapore?

Yes! Please contact our MICE Sales Representatives through email at mice@rwsentosa.com or call +65 6577 9977 for any event’s needs.

Are there food carts in and around the Park?

Yes, there are plenty, and these offer a wide variety of food choices, from kebabs to popcorn.

Others

I wish to take my wedding pictures in and around the Park. Is this possible?

As the park is expected to be crowded on most days, we do not allow props and tripods to be used for wedding photography for safety reasons. We apologise for the inconvenience. Couples who wish to proceed should email at mice@rwsentosa.com at least two weeks in advance with their request.

Am I allowed to take photographs within the Park?

Feel free to take as many pictures as you would like. There are also photographers located within the park to assist with capturing your lasting memories.

Are pets and animals allowed within the Park?

No pets or animals are allowed within our premises, with the exception of service animals for the visually impaired.

Is smoking allowed within the Park premises?

Smoking is allowed only within designated areas. Please refer to a park guide map, or ask any Team Member for assistance. We urge customers to be considerate and observe the designated smoking areas.

Universal Studios Singapore & Universal Studios, the Universal globe logo and all Universal indicia ™ & Universal Studios. All rights reserved.

So to all.... Enjoy your trip to USS....

Lots of Luv.... Mak Pah